Privacy Policy

ZoopseIndia Pvt Ltd

Last Updated: 2026-02-21

1. Introduction

ZoopseIndia Pvt Ltd ("Company", "we", "our", "us") operates a cloud-based SaaS platform that enables businesses to manage marketing leads, including leads received from integrated lead sources.

This Privacy Policy describes how we collect, use, process, and protect personal data in accordance with the Digital Personal Data Protection Act, 2023 (India).

2. Categories of Personal Data Collected

2.1 Information Provided by Customers

  • Name
  • Email address
  • Business details
  • Login credentials
  • Billing information (if applicable)

2.2 Information Received from Integrated Platforms

When a customer connects third-party lead sources to our platform, we may receive data via authorized APIs including:

  • Connected source identifiers and account names
  • Lead form responses
  • Contact information submitted by end users (e.g., name, phone number, email address)
  • Campaign metadata

We access this data only after explicit authorization from the account owner.

3. Purpose of Processing

We process personal data to:

  • Provide CRM and lead management services
  • Retrieve and display lead data from connected sources
  • Send notifications and alerts
  • Improve service performance
  • Comply with legal obligations under Indian law

We do not sell personal data.

4. Third-Party Data Usage Disclosure

ZoopseIndia Pvt Ltd:

  • Accesses connected third-party data only after user authorization.
  • Uses imported lead data solely for lead management and CRM functionality.
  • Does not share imported lead data with unauthorized third parties.
  • Allows users to disconnect integrations at any time.
  • Deletes integration-derived data upon verified request, subject to legal obligations.

5. Data Retention

We retain personal data only as long as necessary to:

  • Provide services
  • Fulfill contractual obligations
  • Comply with legal requirements

Customers may request deletion by contacting us at:

Email: support@zoopse.com

6. Data Security

We implement appropriate safeguards including:

  • HTTPS encryption
  • Access control mechanisms
  • Role-based permissions
  • Secure hosting infrastructure

While we strive for security, no digital transmission is completely secure.

7. User Rights (India)

Under the Digital Personal Data Protection Act, 2023, users may:

  • Request access to their data
  • Request correction of inaccurate data
  • Request deletion of personal data
  • Withdraw consent (where applicable)

Requests may be sent to: support@zoopse.com

8. Grievance Officer

As required under Indian law:

Grievance Officer: Mr. Shiddhant Kaushik

ZoopseIndia Pvt Ltd

Email: support@zoopse.com

Response time: Within 15 days

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected with a revised "Last Updated" date.

10. Contact Information

ZoopseIndia Pvt Ltd

Address: 14, Najafgarh Rd, Ranaji Enclave, Masudabad, Najafgarh, Delhi, 110043

Email: support@zoopse.com

Website: https://zoopse.com